FAQ

We serve all of Broward County and select areas of Miami-Dade County and Palm Beach County. Particularly, some of the major cities we serve are Aventura, Bal Harbor, Boca Raton, Boynton Beach, Brickell, Coconut Creek, Cooper City, Coral Springs, Dania Beach, Davie, Deerfield Beach, Delray Beach, Fort Lauderdale, Golden Beach, Hallandale Beach, Hillsboro Beach, Hollywood, Lauderdale by the Sea, Lighthouse Point, Margate, Miramar, Miami Beach, Miami Lakes, North Miami, Oakland Park, Parkland, Pembroke Pines, Plantation, Pompano Beach, Southwest Ranches, Sunny Isles, Sunrise, Surfside, Tamarac, Weston, Wilton Manors, and all surrounding areas.

Yes.

Yes. We work with investors and homeowners living out of state, overseas, and locally. If a language barrier is present, we can provide translation services and we can accommodate communications via email, WhatsApp, Zoom, Skype, and international phone calls. We can also send and receive funds via wire transfers and ACH.

We specialize in managing single-family homes, townhouses, condominium units, apartments, multi-family unit properties, and condominium and homeowner associations.

We are competitively priced, but the management fee depends on several factors, including management responsibilities; age and condition of the property; rental property price and turnover; and number of units.

Are you willing to work with contractors I prefer?


Yes, we are happy to work with any licensed and insured contractors you have previous working relationships with.

How do you conduct screenings?


We run credit and background checks of those over the age of eighteen. We check criminal history, credit history, past evictions, employment and income, and verify prior addresses.

Yes, the portal is password protected and all transactions are encrypted and securely transmitted.

You may submit a maintenance request online through the portal, or may call, text, email, or fax us. After we receive a maintenance request, we may contact you to get additional information and then we will dispatch our maintenance coordinator or vendor.

Do you have an emergency answering line for property related matters?


Yes, you may call (754) 600-9507, 24 hours a day 365 days a year in case of any emergency.

Yes, we offer a variety of services to owners who do not want to rent their property out, but would like somebody to take care of their property. This is ideal for owners going out of town for an extended period or for vacation properties. We can handle any maintenance issue, including emergencies, as we have a depth chart of licensed and insured vendors, that we have a long working relationship with, for all areas including, electrical, plumbing, air conditioning, roofing, pool, landscaping, pest control, home theater and automation, telephone systems, elevators, appliances, gate and garage doors, locksmiths, generators, mobile detailing, painters, pressure cleaners, interior designers, etc. The full list of concierge property management services is listed on the services page.

No. For rental properties, you pay nothing until there is a tenant in the property. Once a tenant moves in and pays rent, we receive our management fee. Thus, we only get paid when you get paid. However, prior to a tenant moving in and paying rent, if the property requires cleaning, repairs, or maintenance, the owner absorbs the costs.

No, management fees are not assessed unless there is a tenant in the property.

Yes, although it depends upon the property and our management responsibilities, we retain at least $500.00, as a reserve, for each property, or individual unit, to cover maintenance and expenses.

We typically make disbursements via ACH so the funds are deposited directly into your bank account without you incurring any charges. If you prefer an actual check, we can accommodate that as well.

Will the tenant contact me?


No, we manage all tenant communications.

Are tenants required to maintain renters insurance?


It depends upon the property owner’s preference and the specific language in the lease; however, we encourage, and often require, by way of the lease, tenants to maintain an insurance policy with minimum liability limits. As a convenience, tenants, via their online tenant portals, which all tenants are provided, can obtain a ROOST Renters Insurance policy, offered by Mesa Insurance Solutions, Inc., that automatically includes $100,000.00 of liability to landlord protection.

What happens if a tenant, required to maintain renters insurance, fails to maintain such policy or allows such policy to lapse?


We are enrolled in a program called Legal Liability to Landlord Insurance Program, underwritten by Great American Insurance Group, whereby, in accordance with the lease, if applicable, we have the right, but not the obligation, to purchase, without notice to the tenant, insurance coverage. We seek reimbursement, as a recoverable expense under the lease, from the tenant for all costs and expenses associated with such purchase. The policy pays to the property owner for damage to the property arising from the perils of fire, smoke, explosion, water damage, backup or overflow of sewer, drain or sump, falling objects, riot, or civil commotion. As a condition of coverage, such damage must arise directly from the actions or inactions of the tenant and the tenant must be contractually and legally liable, under the lease, to the landlord for such damages.

Yes, we can send and post the proper legal notices; however, we coordinate the eviction with an independent licensed Florida attorney.

First, tenants must contact us regarding their request for a pet. Then we will contact the property owner and submit the tenant’s request. If the owner, and the association, if applicable, permit the pet, a non-refundable pet deposit will be required and a pet addendum must be signed.

Upon move out, what does a tenant need to do?


We advise tenants to review their lease for such specifics; however, generally, we advise tenants to remove all personal property and clean the property thoroughly including floors, walls, trim, windows, bathrooms, counters, cabinets, and appliances. All carpets should be shampooed and vacuumed. Gutters should be cleaned out. If the tenants are responsible for lawn maintenance, then the grass, trees, bushes, and shrubs need to be trimmed to a reasonable height, and all grass beds should be free of weeds. We ask that a licensed contractor, approved by Icon Realty, repair all damages, if applicable. 

After the management agreement is executed we will need copies of financial statements and governing documents (i.e. declaration and/or covenants, conditions and restrictions (CC&Rs), articles of incorporation, by-laws, and rules and regulations); contact information for board members, unit owners, and tenants; keys/codes to the property/gates; and an approved vendor list, if applicable.

In accordance with Florida Statutes, an association, if the association’s governing documents permit, may levy fines for the failure of a unit owner, or a unit owner’s tenant, guest, or invitee, to comply with any provision of the association’s governing documents. Similarly, an association may suspend the right of a unit owner, or a unit owner’s tenant, guest, or invitee, to use the common elements, common facilities, or any other association property for failure to comply with any provision of the association’s governing documents. Upon inspection and/or confirmation of a violation, written notice and an opportunity for a hearing will be provided to the unit owner. Failure to timely correct such violation may result in a fine or suspension being imposed.

If the association’s governing documents permit fines upon unit owners, the ledger on the online portal will have the fine posted; however, such fine will not affect any collections regarding assessments.

In accordance with an association’s governing documents and on behalf of and along with the board of directors, Icon Realty will contact and engage licensed and insured vendors, administer vendor bids, review and negotiate pricing and contract terms, and supervise ongoing projects to ensure quality work is performed and completed in a timely fashion.

Please email info@iconrealty.com or call (754) 600-9507.

Our referral program offers an unparalleled commission to referring real estate agents for each property referred. Please contact us to receive more information about our referral program.

Yes, we will pay a tenant, currently residing in a rental property, managed by Icon Realty, in accordance with Florida law, a maximum finder’s fee of $50.00.

Real estate transactions are technical, time consuming, often involve navigating complex legal and financial issues, and have the potential for legal liability. A knowledgeable and experienced real estate agent will guide you through the transaction, limit your liability, and expedite the process. In addition, agents have expertise in the local real estate market, provide access to listings, and can refer quality vendors (lenders, title companies, insurance companies, home inspectors, appraisers, attorneys, accountants, etc.).

If you are a licensed real estate agent in Florida, to join Icon Realty, we will need several documents, which we will provide to you, be signed (independent contractor agreement, change of status form with the Department of Business and Professional Regulation, and W-9). Once the documents are executed, we will smoothly transition you into our brokerage.

Once the documents are executed, we will provide the information to the Department of Business and Professional Regulation within 24 hours.

Closing is the event where the title to a property is transferred from the seller to the buyer. A title company will facilitate and prepare the paperwork necessary to finalize the terms provided in the purchase and sale agreement between the buyer and seller.

Closing costs are negotiated and provided for in the purchase and sale contract between the buyer and seller. These costs can include title search charges, association estoppel fees, survey fees, appraisal fees, recording fees, documentary stamp taxes, property taxes, attorney’s fees, loan origination fees, title insurance, private mortgage insurance, homeowner’s insurance premiums, and real estate brokerage commission. Prior to the closing date, it is important to review the final settlement statement, which will be prepared by the title company, to ensure the calculations and fees are correct.

Title insurance protects you from claims that you are not the rightful owner of the property. Lenders require borrowers to purchase title insurance. The cost for title insurance can be negotiated in the purchase and sale contract between the buyer and seller; however, it is customarily based upon what county the property is located. In Miami-Dade County and Broward County, the buyer normally pays for title insurance. In other counties, like Palm Beach County, the seller normally pays for title insurance.

No. The documents you need to sign can be provided to you in advance. The buyer will send the funds to the title company prior to the closing. Following the closing, the title company will send the net proceeds from the sale to the seller.