FAQ

What areas of South Florida do you serve?

We serve all of Broward County and select areas of Miami-Dade County and Palm Beach County. Particularly, some of the major cities we serve are Aventura, Bal Harbour, Boca Raton, Boynton Beach, Brickell, Coconut Creek, Cooper City, Coral Springs, Dania Beach, Davie, Deerfield Beach, Delray Beach, Fort Lauderdale, Golden Beach, Hallandale Beach, Hillsboro Beach, Hollywood, Lauderdale by the Sea, Lighthouse Point, Margate, Miramar, Miami Beach, Miami Lakes, North Miami, Oakland Park, Parkland, Pembroke Pines, Plantation, Pompano Beach, Southwest Ranches, Sunny Isles, Sunrise, Surfside, Tamarac, Weston, Wilton Manors, and all surrounding areas.

Are you licensed and insured?

Yes.

Do you work with international clients?

Yes. We work with investors and homeowners living out of state, overseas, and locally. If a language barrier is present, we can provide translation services and we can accommodate communications via email, WhatsApp, Zoom, and international phone calls. We can also send and receive funds via wire transfers and ACH.

What type of properties do you manage?

We specialize in managing single-family homes, townhouses, condominium units, apartments, multi-family unit properties, and condominium and homeowners associations.

How much is the property management fee?

We are competitively priced, but the management fee depends on several factors, including management responsibilities; age and condition of the property; rental property price and turnover; and number of units.

Are you willing to work with contractors I prefer?


Yes, we are happy to work with any licensed and insured contractors you have previous working relationships with.

How do you conduct screenings?


Screening criteria are applied consistently and may include identity, income, credit, rental history, eviction history, and background information, subject to applicable law and the criteria established for the property.

Is the payment system on the portal secure?

Yes, the portal is password protected and all transactions are encrypted and securely transmitted.

How do I submit a maintenance request?

You may submit a maintenance request online through the portal, or may call, text, email, or fax us. After we receive a maintenance request, we may contact you to get additional information and then we will dispatch our maintenance coordinator or vendor.

Do you have an emergency answering line for property related matters?


Yes, you may call (754) 600-9507, 24 hours a day 365 days a year in case of any emergency.

Do you offer on call concierge property management services?

Yes, we offer a variety of services to owners who do not want to rent their property out, but would like somebody to take care of their property. This is ideal for owners going out of town for an extended period or for vacation properties. We can handle any maintenance issue, including emergencies, as we have a depth chart of licensed and insured vendors, that we have a long working relationship with, for all areas including, electrical, plumbing, air conditioning, roofing, pool, landscaping, pest control, home theater and automation, telephone systems, elevators, appliances, gate and garage doors, locksmiths, generators, mobile detailing, painters, pressure cleaners, interior designers, etc. The full list of concierge property management services is listed on the services page.

What do you need to begin managing a rental property?

In order to begin managing a property, we will need several documents, which we will provide to you, be signed (property management agreement, direct deposit authorization form, W-9 or W-8BEN, and the power of attorney form); a copy of the owners identification; contact information for the association or the association’s management company; if the property is tenant occupied, a copy of the lease, screening report/application, move in inspection report, tenant contact information, and tenant ledger; information about mortgages and insurance policies, including wind mitigation and 4 point inspection reports (and an elevation certificate if flood insurance is maintained); information on utility accounts; contact information for any preferred vendors and contractors; copies of any service or maintenance contracts; and keys/codes to the property/gates. Once the documents are executed, we will smoothly transition the property into our management system.

Do I have to pay anything up front?

No. For rental properties, you pay nothing until there is a tenant in the property. Once a tenant moves in and pays rent, we receive our management fee. Thus, we only get paid when you get paid. However, prior to a tenant moving in and paying rent, if the property requires cleaning, repairs, or maintenance, the owner absorbs the costs.

Are there property management fees when the unit is not being rented?

No, management fees are not assessed unless there is a tenant in the property.

Do you maintain a reserve?

Yes, although it depends upon the property and our management responsibilities, we retain at least $500.00, as a reserve, for each property, or individual unit, to cover maintenance and expenses.

How do I receive the rental income?

We make disbursements via ACH so the funds are deposited directly into your bank account without you incurring any charges.

Will the tenant contact me?


No, we manage all tenant communications.

Are tenants required to maintain renters insurance?


It depends upon the property owner’s preference and the specific language in the lease; however, we encourage, and often require, by way of the lease, tenants to maintain an insurance policy with minimum liability limits. As a convenience, tenants, via their online tenant portals, which all tenants are provided, can obtain a ROOST Renters Insurance policy, offered by Mesa Insurance Solutions, Inc., that automatically includes $100,000.00 of liability to landlord protection.

What happens if a tenant, required to maintain renters insurance, fails to maintain such policy or allows such policy to lapse?


We are enrolled in a program called Legal Liability to Landlord Insurance Program, underwritten by Great American Insurance Group, whereby, in accordance with the lease, if applicable, we have the right, but not the obligation, to purchase, without notice to the tenant, insurance coverage. We seek reimbursement, as a recoverable expense under the lease, from the tenant for all costs and expenses associated with such purchase. The policy pays to the property owner for damage to the property arising from the perils of fire, smoke, explosion, water damage, backup or overflow of sewer, drain or sump, falling objects, riot, or civil commotion. As a condition of coverage, such damage must arise directly from the actions or inactions of the tenant and the tenant must be contractually and legally liable, under the lease, to the landlord for such damages.

Do you handle evictions?

Yes, we can send and post the proper legal notices; however, we coordinate the eviction with an independent licensed Florida attorney.

If a tenant did not have a pet upon move in, may a tenant have a pet now?

First, tenants must contact us regarding their request for a pet. Then we will contact the property owner and submit the tenant’s request. If the owner, and the association, if applicable, permit the pet, a non-refundable pet deposit will be required and a pet addendum must be signed.

Upon move out, what does a tenant need to do?


We advise tenants to review their lease for such specifics; however, generally, we advise tenants to remove all personal property and clean the property thoroughly including floors, walls, trim, windows, bathrooms, counters, cabinets, and appliances. All carpets should be shampooed and vacuumed. Gutters should be cleaned out. If the tenants are responsible for lawn maintenance, then the grass, trees, bushes, and shrubs need to be trimmed to a reasonable height, and all grass beds should be free of weeds. We ask that a licensed contractor, approved by Icon Realty, repair all damages, if applicable.